http://www.fcw.com/article98112-03-30-07-Web&defnewsletter=yes
implementing a software system does not solve the human/cultural problems discussed in the first part of the article, in fact, a software system can exacerbate these problems. Changing culture takes time, and using a system implementation to change that culture can be a worthwhile first step. Lets hope that is the case....
Privacy, Surveillance, and the Human Implications of New Technology
